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How bento138 Protects Your Privacy

Your account information, deposit history and personal details are encrypted and stored on secure servers.

Data collected only for account operationPayment info encrypted end-to-endNo sharing with third parties outside operations
bento138 How bento138 Protects Your Privacy
REACH OUR PRIVACY TEAM

Contact Us About Your Data

Have questions about what we store, how we use your information, or want to request access to your data? Our support team handles privacy inquiries during operating hours. Reach out through your preferred channel—live chat is fastest for urgent requests about account access or data deletion.

Team online

Live Chat

Available 08:00–23:00 WIB daily. Ask about your account data, request a copy of your information, or report privacy concerns to a support agent in real time.

Email Support

Send privacy requests to our data protection team and expect a response within 48 hours. Include your account username and the specific data you want to access or modify.

Account Settings

Go to Account > Privacy & Security to review what information we hold, update your contact details, or download your transaction history without contacting support.

HOW WE HANDLE YOUR TRUST

Security, Cookies and Account Access Explained

Our privacy safeguards include encrypted login (two-step verification available in Account > Security), HTTPS encryption on every page you visit, and secure storage of payment methods offline.

Login Security

Enable two-step verification in your Account settings. We verify each login attempt from new devices and send you a notification email so you know who accessed your account.

Payment Data Storage

Your DANA, OVO, GoPay and QRIS wallet details are tokenised and never stored in plain text. Withdrawal requests are matched against your stored token to confirm the recipient account belongs to you.

Cookie Policy

Essential cookies keep you logged in and secure transactions. Preference cookies save your game history and theme choice. You can turn off non-essential cookies via your privacy settings without losing account access.

Data Retention

We keep your account data while you play with us. After closure, we retain transaction records for 36 months where local law permits, then anonymise or delete personal identifiers.

Access and Correction

Request a full export of your data anytime via live chat or email. We'll provide your personal details, deposit history and gameplay logs in a readable format within 5 business days.

Report a Breach

If you suspect unauthorised access to your account, contact support immediately. We'll reset your password, review login history and notify you of any suspicious activity on your payment methods.

Frequently Asked Questions About Your Data

Real questions from real players about what we do with their information, how to keep their account safe and what rights they have.

Yes. Go to Account > Settings > Close Account and confirm. We'll deactivate your profile immediately. Personal identifiers are deleted; transaction records are anonymised after the retention period where local law permits. We'll confirm closure via email.

Only you and our payment verification team during withdrawal processing. Payment details are tokenised on our server and never shared with game studios, sportsbook partners or support staff. Your balance is visible only when you log in.

No. Your game logs, session times and win/loss records stay within bento138. We do not sell or share this data with advertisers, analytics vendors or other gaming platforms. Game studios receive only play-session signals needed to prevent fraud.

If bento138 is acquired where local law permits, we will notify you and give you the right to close your account before any data transfer occurs. We will not sell user data as a standalone asset. Any new owner must honour this privacy policy.

Enable two-step verification in Account > Security so you receive an email alert every time someone logs in from a new device. If you see an unfamiliar login, change your password immediately and contact support to review your account access log.

Yes. Contact live chat or email support and request a data export. We'll send you a file with your personal information, all deposits and withdrawals, bet history and account statements within 5 business days. The file is secure and for your records only.

No. Our cookies work only on the bento138 domain. We do not place tracking pixels on external sites or follow your browsing outside our platform. We use first-party analytics to improve lobby speed and game load times, nothing more.