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Legal terms that protect your account

We keep our legal framework straightforward so you understand your account rights, how your data is handled and what happens when you withdraw or close your account.

Account SecurityData & PrivacyPayment TermsAccount Closure
bento138 Legal terms that protect your account
GET HELP WITH LEGAL

Contact us about your account or terms

Our support team can walk you through account closures, withdrawal holds, or any question about how our terms affect your play. Reach us via live chat during lobby hours, email for policy details, or through your account settings to request changes to your data.

Team online

Live Chat

Open your account and tap the chat icon in the lobby. Our team responds to legal and account-closure questions during operating hours.

Email Support

Send your legal inquiry to our support address. We reply within 24 hours with clarification on terms, data rights or account settings.

Account Settings

Inside your account, visit the Privacy section to request your data, update contact details or initiate account closure. Changes take effect instantly.

HOW WE PROTECT YOU

Data security and account transparency

We use encryption on all account pages so your login, payment details and play history stay private.

Data Encryption

All login, payment and account pages use SSL encryption. Your DANA, OVO, GoPay and QRIS details are never stored in plain text on our servers.

Cookie Management

We set cookies for account login and gameplay preferences. You can disable them in your browser; some site features may not work without them.

Data Access Request

Contact support and request a copy of your account data. We compile your full record—deposits, withdrawals, play history—and email it within 48 hours.

No Third-Party Sales

We never sell your email, phone or account details to marketers. Payment processors and fraud-check services see only what they need to verify your transaction.

Account Deletion

Close your account anytime via Account Settings. Your personal data is deleted; transaction records stay for payment compliance and dispute resolution.

Legal Requests

If a court or regulator asks for your data, we comply with the legal order and notify you where local law permits. We do not hand over data on request alone.

Answers to your account and policy questions

The questions below cover the most common concerns about how our terms work, what happens to your data, and how to close or recover your account.

When you close your account, any remaining balance is returned to your original payment method—DANA, OVO, GoPay or QRIS. The refund processes according to your payment provider's standard, usually within 1–3 business days. Players in Makassar and elsewhere experience the same timeline.

We delete your personal details—name, contact info, login—within 30 days of closure. Transaction records stay for seven years to comply with payment regulations and fraud prevention. You can request early deletion of non-transaction data via support.

Yes. Contact support and request your account data. We compile your deposit history, withdrawals, play logs and account settings, and email a file within 48 hours at no cost.

Your payment details are encrypted end-to-end and never stored as plain text. Payment processors handle your DANA, OVO, GoPay and QRIS directly; we see only a confirmation, not your full card or account number.

Cookies let us remember your login and gameplay preferences across sessions. You can disable them in your browser settings, but some account features may not work without them. Session cookies expire after logout.

We share data only with payment processors and fraud-prevention partners needed to process your DANA, OVO, GoPay and QRIS transfers and verify your identity. We never sell your email, phone or account details to third-party marketers.

Your account operates under our terms where local law permits. If your region's regulations restrict online play, your account may not be accessible. Check local law or contact our support team for clarity on your area.